Student Account Purge Exception Request Form Procedure
What is a Student Account Purge Exception Request?
An admitted SOU student who is not enrolled for the current term may request to retain their network, email and Blackboard accounts to finish academic-related work such as an incomplete class.
How will this affect my account name and password?
If the current term's account purge has not yet happened, your account name and password will remain the same. If your account has already been purged, your account name will remain the same but your password will be reset to your Birthdate in MMDDYY format.
What will happen if my account has already been purged?
Please allow up to one week to have your account created. If files, emails or Blackboard courses were deleted, the Information Technology department will attempt to restore them from tape backup at your request. A tape backup restore may not be possible if too much time has elapsed since the files were deleted.
How do I submit my request?
Complete the form then submit the completed form by any of the following methods:
- Deliver a printed copy of the completed form to the Student Help Desk in the Main Computer Lab. Blank copies of this form are available in the Main Computer Lab.
- Fax a printed copy of the completed form to 541-552-6210, Attention: Student Help Desk.
- Send the completed Microsoft Word document as an Email attachment to StudentHelpDesk@sou.edu.
To verify your identity and to prevent unauthorized access to your account we require you show your student ID or some other form of photo ID. When submitting this form by fax, include a photocopy of your ID. When submitting this form by email, attach a scanned image of your ID.
We must have approval from an Advisor or Instructor to process your request. If getting an Advisor or Instructor signature is inconvenient we will accept an email from the Advisor or Instructor. Have them send the email to StudentHelpDesk@sou.edu. The email message needs to include your name and a confirmation you are being offered an extension to complete academic work.
If you have any questions or difficulties contact the Student Help Desk by coming to the Main Lab, by phone 541-552-6969 or by email StudentHelpDesk@sou.edu.
Printable Form (PDF)
Click the link below for a PDF version of the form. The PDF version of the form does not allow you to electronically fill in your information. Use the PDF version of the form when you need a printed copy of the form.
Fillable Form (Microsoft Word)
Click the link below for a downloadable Microsoft Word version of the form. The Microsoft Word version of the form does allow you to save the information you enter. Use the Microsoft Word version of the form when you need to send an e-mail attachment of the form.