By working for Information Technology not only will you earn money, but you’ll gain valuable work experience that you can apply to almost any job. Expand your technical and customer service skills, improve your resume and enjoy the rewards of helping others.
Many of our positions require minimal prior experience, and all of our student employees receive ample support and training from our professional staff. As long as you have a desire to learn, you’ll have no problem succeeding.
What positions are available with SOU IT?
Help Desk Technician
This position takes calls from faculty, staff, and students who are having technology-related problems, as well as provides support to walk-ins. A Help Desk Technician attempts to solve the problem either over the phone or in-person at the help desk, collects information, and if necessary escalates the issue to our IT staff. To qualify for this position, you should have a good understanding of common productivity software such as: Word, Excel, PowerPoint, and Google Mail (GMail). You should also possess a basic understanding of computer hardware and know your way around Windows 7, Windows 8, and/or Mac OS X. Previous customer service experience is a plus.
Support Team Technician
Support Team Technicians provide technical computer service for the campus. This includes installing or relocating computers, printers, and network equipment; installing operating system images and desktop software; minor computer and printer repairs; and troubleshooting network connectivity, operating system problems, and issues with software configuration. Computer installation and repair experience is a plus, but you will also receive on-the-job training from our professional staff.
Lab and Classroom Support Technician
Lab and Classroom Support Technicians provide technical computer services to labs and classrooms. This includes installing or relocating computers, printers, and network equipment; installing operating system images and desktop software; making minor computer and printer repairs; troubleshooting network connectivity; and diagnosing operating system and desktop software configuration problems. To qualify for this position, you should have knowledge of, and experience installing, operating systems and desktop software. A good understanding of enterprise data networks is also a must.
Student System Administrator
The Student System Administrator position requires some practical experience with both Linux and Windows server operating systems. Duties may include creating and testing software installation packages; performing routine server maintenance; weekly backup tape rotations; troubleshooting complex operating system, application and network problems; occasional research and development projects; and racking physical servers. This position is an excellent opportunity for students to help solve problems in a production environment.
Telecommunication Technicians perform installation, delivery and repair of telephone equipment, installation and repair of analog and digital telephone and electronic data network wiring, and management of cable record database. On the job training is provided in this position. You should be able to use basic tools, be comfortable working in small or confined spaces, and be able to lift 50 pounds.
The switchboard/IT receptionist provides directory assistance to on-campus and external callers. The SOU campus phone is staffed during the working hours of the university. The principal duty is to answer incoming calls as soon as possible, using good judgment in transferring callers to the appropriate person, and to provide quick directions or answer simple questions . The switchboard/IT receptionist works in a professional office atmosphere serving multiple roles, including functioning as de facto receptionist for the IT department, confidentially grading Scantron exams, directing walk-in visitors, and assisting in clerical work.