Computer and Printer Repairs
Computing Services repairs university-owned computer equipment, including Intel/Windows and Macintosh computers, Hewlett-Packard printers, and other peripherals. Depending on the nature of the problem, the brand of equipment, and whether the equipment is under warranty, the repairs will be made either onsite (which may be in your office or our repair shop) or by arranging for repair through a manufacturer-authorized service center.To obtain service, first call the Faculty & Staff Help Desk (2-6900). In many cases, they can help you solve the problem over the phone or by coming to your office. If it is determined that the problem requires hardware repairs, they will refer it to our repair shop. A hardware repair technician will then come to your office to repair the equipment or take it back to the shop. Most repairs and replacements are made within a few days, and nearly all are made within two weeks. In emergency situations, it may be possible to arrange for loaner equipment.
There are no labor charges for service of campus equipment; the cost of materials, if the unit is no longer under warranty, is billed to the department that owns the equipment. Our technician can estimate the cost after diagnosing the problem. Sorry, but we are unable to offer repair services for personal equipment.
Please do not try yourself, or allow a family member or friend to repair or alter your University owned equipment or software. Doing so may void warranties and often results in configuration problems that then require Computing Services personnel to repair.
Remember to contact the Faculty & Staff Help Desk (2-6900) for assistance with all computer equipment and software problems, repairs or service requests.
