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Southern Oregon University

Getting an SOU Account

Students:

Network, e-mail, and MySOU accounts are created within 24 hours after a student has been fully admitted, enrolled, or completed the online non-admit application.

New students must activate their account before using it. If you need help activating or using your account, please contact the IT Helpdesk at helpdesk@sou.edu or (541) 552-6900.

Employees:

New employees receive a network account, an email account, and a MySOU account. Once we have your completed New Account Request form and verification that you’ve signed a FERPA - Statement of Understanding form, we should have your account ready within 24 hours. Your Computing Coordinator will contact you with first-time login instructions.

Leaving SOU

Before leaving SOU, whether on a temporary or permanent basis, you should create a backup of your important data, whether stored on our network, your work computer(s), or your email account. Neither the Department of Information Technology nor the institution is responsible for your data after you leave the university.

Students:

Student accounts are purged one year after the student graduates or leaves SOU. Departing employees who will remain students should click here for further information about their accounts.

Employees:

For an overview of our computer account deletion policy for employees, click here.

Whenever an employee leaves SOU, the employee’s supervisor is responsible for submitting a Departing Employee Information Form to their department’s Computing Coordinator. Deactivated accounts are purged unless otherwise indicated by the departing employee’s supervisor on the Departing Employee Information Form.

Account Name Change Procedure

Students:

A student who wishes to have their network account name changed must first submit an Affidavit of Name Change to Enrollment Services. Once Enrollment Services has processed your name change, complete our online name change request form. Once we have received your request, we will update your account names and contact you when we're finished. Your password will not change as part of this process.

Employees:

Employees who wish to have their account names changed must first contact Human Resources. After changing your name with HR, complete our online name-change request form or contact your Computing Coordinator. Once we have received your request, we will update your account names and contact you when we're finished. Your password will not change as part of this process.

SISWEB/MySOU Account Suspension Due to Inactivity

Students who have not registered for a class or logged in to MySOU for more than a year will have their MySOU accounts disabled due to inactivity. If you receive an error message to this effect when you attempt to log in to MySOU, don’t panic. Contact the IT Helpdesk at helpdesk@sou.edu or (541) 552-6900. They will reactivate your account.

Employees who have not accessed their MySOU accounts for more than a year will also have their MySOU accounts disabled due to inactivity. Contact your Computing Coordinator if that happens. If your Computing Coordinator is unavailable, call the IT Helpdesk at (541) 552-6900.

Network Storage

For maximum safety and security, you should store your important documents on your Personal (P:) or, in the case of faculty and staff, your Department (S:) drive. These drives are backed up frequently, so if you ever lose or accidentally delete a file or folder, we can usually recover it for you. You can access your network drives from any computer on-campus or remotely by using our MyFiles360 service.

Google Apps, Including Email

Google Apps is a suite of programs that offer cloud computing from Google Drive,  email, Sites, Groups, Chat, and Calendar. Employees and students interested in learning more about these apps should visit the Google Apps Learning Center.

The Department of Information Technology can create mailing lists (Google Groups) and shared email addresses for departments, programs, and official student organizations.  Interested parties should contact their Computing Coordinator or submit an online request.

Printing Charges

We have approximately 60 student-use printers in our labs around campus. Most of these printers directly charge student accounts for print jobs. To check your printing account and current charges, follow the instructions here. If you encounter problems printing and need to request a refund, click here for the procedure.