Patient Rights and Responsibilities
Patient Rights
You have the right to:
- Impartial access to treatment or accommodations that are available or medically necessary, regardless of your race, creed, national origin, sexual orientation or sources of payment for care.
- Considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity.
- Confidentiality.
- Ask and be informed of all charges prior to receiving care.
- Have a person of your own gender present during a physical examination, treatment or procedure that is performed by a health professional of the opposite sex.
- Obtain from the practitioner responsible for coordinating your care, complete and current information concerning your diagnosis (to the degree known), treatment, risks to treatment, and any known prognosis.
- Request a practitioner of choice, within the limitations of scheduling and medical need.
- Refuse treatment to the extent permitted by law. If your refusal of treatment prevents the provision of care in accordance with professional standards, you will be asked to sign a Refusal of Treatment form, and the practitioner may terminate the relationship with you upon reasonable notice.
- Receive an itemized list of your charges and have them explained to you.
- Request to have your basic limited student insurance billed.
- Review your record, with a provider present to address any questions or concerns, to request in writing to have any information you consider erroneous be changed. The provider has the right to refuse your request.
- Give written permission to release records to other care providers.
- Receive services if have fewer than 6 credit hours and choose to pay the health fee.
- Submit a complaint or compliment on an INFORM US form.
Responsibilities
You are responsible for:
- Providing, to the best of your knowledge, accurate and complete information about present and past complaints, illnesses, hospitalization, medications and other matters relating to your health.
- Reporting changes and communicating concerns regarding your health to the responsible or available provider.
- Asking and seeking information until you can indicate you understand your diagnosis and treatment plan.
- Following the recommended treatment plan.
- Keeping scheduled appointments or calling ahead to reschedule or cancel your appointment (Not showing for an appointment will result in a $15 no show fee that will be billed to your student account).
- Accepting health consequences if you do not follow the treatment plan.
- Asking to have your student insurance plan billed if you wish.
- Asking for an itemized bill, if you wish to bill any other major medical insurance plan.
- Asking any questions regarding charges placed on your account and for payment to your SOU account.
- Reading and understanding your basic limited insurance benefits.
- Providing directory information for any previous provider you authorize us to get records from.
- Informing your provider or front desk personnel of any anticipated changes in enrollment status.
Students who have complaints or compliments may fill out an “Inform Us” form.
