Enrollment Services
Business Services-Student Accounts
Past Due and Delinquent Student Accounts
Purpose
- To assist the individual student account holder in meeting his or her financial obligation to Southern Oregon University.
- To establish guidelines for the timely collection of past due and delinquent student accounts.
Persons Affected
- Any individual with a student account in the Banner Student Information System at SOU
- University personnel responsible for the administration of this policy
- Any private counsel or private collection agency employed by the university for the purpose of debt collection.
Policy
It is the policy of SOU to
- Protect the financial interests of the institution.
- Enact and implement financial policies which extend services to students in an equitable and fair manner.
- Provide financial assistance programs to students whenever possible to the extent that institutional resources permit.
- Although we prefer not to use such remedies, it is the policy of SOU to institute collection procedures when the Revolving Charge Agreement or individual payment arrangements are unproductive.
Definitions
A student or student account holder is any individual who has incurred any charges, fines, or penalties at SOU.
Responsibilities
The student account holder:
- It is the responsibility of the student account holder (a) to provide the university with a current address and phone number and (b) to contact the office of Business Services (part of the Enrollment Services Center located in Britt Hall 552-6562) if he or she will have difficulty meeting any payment deadlines.
- The student account holder is responsible for all interest, fines, penalties, and collection costs associated with a past due or delinquent student account.
- The student account holder is responsible for the amount owed, even if the student no longer receives bills from the university.
Southern Oregon University:
It is the responsibility of the university to
- Provide clear and consistent payment policies in a variety of formats: schedule of classes, monthly billings, SOU catalog, Business Services website.
- Maintain an accurate and up-to-date student account in the Banner Student Information System.
- Attempt to notify the student in writing when significant penalties or fines are assessed.
- Attempt to notify the student in writing of impending placement with a collection agency.
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