Taking Your Online Course
This page describes what you will need to do to access your course materials, log into Moodle, contact your instructor, and succeed in your course.
You should order textbooks and supplies well in advance of the first day of classes to ensure timely delivery. Books can be ordered online at the SOU Bookstore or over the phone at (541) 552-6190. You are not required to purchase books through the SOU Bookstore, but some course materials might be available solely through the Bookstore. The Bookstore website will have the title and ISBN information for all required texts, so you do not have to wait to have access to the course syllabus in order to purchase your texts.
In order to access your online courses, you will need to activate your network account. Network accounts are created as follows:
- Non-Admitted Students — Your network account is created one business day after you submit your non-admit application. (If you complete your application after 6:15pm, you will have to wait one additional day.)
- New students formally admitted to SOU — Your network account is created after your deposit is received.
- Returning students not enrolled for more than one term — Unless an exception has been granted, your network account is disabled four weeks into a term if you are not currently registered for classes; if you have not been registered for classes for over a year, the account is deleted. Another network account is created one business day after you register for courses. (If you register after 6:15pm, you will have to wait one additional day.) Note that your new user name may or may not be the same as your previous user name.
If you have not already activated your network account, see the activation instructions - PDF format or activation instructions - video tutorial. (These same instructions were included in the directions for registering for courses.) Be sure to write down your network user name, SOU email address, Student ID number and password, and keep them in a safe place.
Logging into Moodle
Online course materials for SOU classes are available on a program called Moodle. Moodle will be available to you after your network account has been created and activated (see above). Click on the link labeled Moodle Test Drive posted under "My Courses" on your Moodle home page to learn about navigating and working in Moodle.
Be aware that you may not be able to see your course until the first day of the term (unless your instructor makes the course site available before the terms starts). For more information, here are two helpful resources for you:
Having trouble logging in to My SOU, Moodle, or your student email account? Contact the SOU Student Help Desk at (541) 552-6900 or email@example.com.
You can also visit the Knowledgebase at https://support.sou.edu to find answers to many questions. Can't find what you're looking for? Log in and create a support ticket.
Some courses and programs at SOU require one or more proctored exams during the term. Taking a proctored exam means formally identifying yourself and taking an exam under the supervision of a proctor, either at an authorized testing center or online. It is your responsibility to locate a proctor and to provide information about the proctor to your instructor. It is very important to find a proctor and reserve a testing time well in advance of the actual date you need to take the exam. Many testing centers book quickly during peak exam times and your instructor will need time to forward testing information to your proctor. It is also your obligation to pay any fees associated with having your exam proctored. You have three options for making arrangements for a proctored exam:
Test at the Higher Education Center in Medford (101 S. Bartlett).
There is no proctoring charge for SOU students at the HEC. The following blocks of time are reserved for SOU students. Times are subject to change – be sure to make your reservation early to confirm your space. Other days and times may be arranged. All testing is held in the HEC Computing Lab, Room 108C.
Midterm Exam Blocks
Final Exam Blocks
To schedule an appointment with the Medford Campus Testing Coordinator, send an email to firstname.lastname@example.org and provide the following information:
1. Confirmation that you are an SOU online student.
2. Your instructor’s name.
3. The class you will be testing for (ex. BA 131).
4. Whether the exam will be a midterm or final.
5. Day and time you would like to take the exam.
The only materials you may bring with you to the testing center are items your professor designates as allowed and your personal identification. All purses, backpacks, and other personal items must be left at home or in your car. If you need driving directions or parking information, please call the HEC at 541-552-8100.
Locate a Proctor Near You.
If you don't live in the Rogue Valley, you can locate a proctor using the National College Testing Center website. This is not an all-inclusive list. If you cannot find a proctor through NCTA, try contacting a local school, community college, university, or public library. These organizations often have individuals who offer proctoring services upon request.
Sign Up for Online Proctoring.
Prefer to schedule your exam for an evening, weekend, or at 2 AM? You can do that using ProctorU, a 24/7 online proctoring service available to SOU online students. It's easy to use and a convenient alternative to on-site proctoring. You'll need a webcam, microphone, and high speed internet connection to use ProctorU's service. The fee is $25 for a 2-hour testing period. You must schedule your appointment at least three days prior to the date of your exam or pay an additional $5 late scheduling fee. You can watch a video about how online proctoring works, check your computer for the required hardware and software, schedule or take an exam, or get 24/7 technical support for ProctorU at the SOU ProctorU Portal. Answers to frequently asked questions can be found on their FAQ page. If you have any questions, you can call ProctorU at 855-772-8678.
When you bring up your course in the Class Schedule and Fees page, you can click on your instructor's name to open a web page that will include contact information. You can also find contact information in the Faculty Directory. (A link to the Directory also appears at the top of SOU web pages.) After you have accessed the course, you can find your instructor's contact information on the syllabus. More information will be available by clicking on the "Participants" link under the course name in the Navigation block on the course home page. Click on your instructor's name to view his or her profile.
Your instructors will use your Southern Oregon University email account for all course-related communication. To check your SOU email account, log into MySOU and click on the Gmail button at the top of the page. (The first time you log in, you will be asked to activate your account.)
Note: Be sure to read your student e-mail frequently. If you wish, you may forward your student email to another account by following these instructions. We recommend saving copies of your messages in your SOU account as a back-up.
Succeeding in an online course takes a great deal of planning and effort. Here are some tips:
- Schedule regular times to study as if you were attending class. Most courses will require at least 10 hours of study and preparation each week.
- Set aside a quiet area where you can study without interruptions. Ask family members or housemates to respect your class time by limiting interruptions.
- Log into your course as often as you can — every day if possible.
- Read the syllabus and all the course information carefully as soon as you have access to the Moodle course site.
- Make certain that you understand all expectations for the course. Ask for clarification immediately if you have questions about assignments or course requirements.
- Note all due dates. Keep up with readings and submit all assignments on time.
- Participate in assigned discussion forums. In most cases, they will count toward your final grade. Discussions also help to make you feel part of the class community and give you an opportunity to learn from your peers.